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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Network Management Solution Provider Brings Graphically Sophisticated Reporting Capabilities into Their Flagship Solution by JasperSoft
March 18, 2009 - (Free Research) Network Management solution provider brings graphically sophisticated reporting capabilities from Jaspersoft into their Eye Of The Storm application.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

JasperSoft APIs Integrating BI with your Applications by JasperSoft
March 18, 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Reporting: Embeddable BI for Mission Critical Applications by JasperSoft
March 18, 2009 - (Free Research) There are several high-quality Open Source BI solutions available today. If you're a BI pro, you've likely evaluated several BI solutions. However, there are new opportunities and still a few limitations with Open Source BI. This paper offers tips on how to evaluate Open Source BI so you can more easily find a solution that meets your needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Source Business Intelligence Costs and Benefits What You Need to Know by JasperSoft
March 18, 2009 - (Free Research) This guide will help you understand the hidden and explicit costs associated with open source BI in comparison with familiar proprietary BI solutions. At the end, you should understand whether open source BI is a viable option for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Made Easy In Linux by Global Knowledge
May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge
December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge
March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC White Paper: Making the Business Case for IT Consolidation by Hewlett-Packard Company
April 2008 - (Free Research) IDC believes that IT organizations are constantly being asked to do more with less. This analyst report will look at some of the key triggers CIOs look for when deciding to consolidate as well as getting started with consolidation and its impact on the business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

11 Questions Every CIO Should Ask Their IT Manager by Red Hat
June 2009 - (Free Research) What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on 11 questions every CIO should ask their IT manager, and how Red Hat open source solutions can help.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat: The Technology Leader in Application Delivery Networking by Blue Coat
June 2009 - (Free Research) Check out this comprehensive microsite to view white papers, videos, press releases, case studies, and webcasts highlighting Blue Coat's application delivery networking solutions.
(MICROSITE) GO TO

Podcast: A Framework for Assuring IT Service Quality and Performance by CA
June 2009 - (Free Research) Service, according to ITIL, is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Five Steps to Gaining Control and Managing Complexity in the Data Center through Service Automation by BMC Software, Inc
June 2009 - (Free Research) Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Technology Services - Unified Communications Survey by Hewlett-Packard Company
June 2009 - (Free Research) Take this online survey to find out the most appropriate solution to help you start your journey and streamline your communications and collaboration challenges.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Taking Your Business to a Higher Level by Sun Microsystems, Inc.
June 2009 - (Free Research) This white paper discusses the nature of cloud computing and how it is transforming the way that enterprises everywhere build and deploy applications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Strategy and Business Case Services by Aspect by Microsoft
December 2008 - (Free Research) Unified Communications (UC) is a powerful set of tools and capabilities which can be leveraged to unlock benefits for your enterprise. Download this paper to find out how Aspect Professional Services will work closely with your key business and IT stakeholders to learn about your environment and develop a strategy and business case.
(DATA SHEET) VIEW ABSTRACT | GO TO

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist
June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry
November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Blackberry Certification Program: Understanding IT Certifications by BlackBerry
August 2008 - (Free Research) In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT
June 2009 - (Free Research) In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Options for Boosting Web hosting Efficiency and Optimization by Sun Microsystems, Inc. and Intel Corporation
June 2009 - (Free Research) In this transcript, part II of "Benefits of Boosting Web Hosting", industry veteran Greg Schulz takes a closer look at the options and benefits of boosting web hosting efficiency.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist
June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Switching Kitchen: Capture Port-Level Traffic Remotely by Cisco Systems, Inc.
June 2009 - (Free Research) Quickly learn to activate and use the basic features of Cisco switches in our Switching Kitchen, a series of short, technically-focused videos. This segment will show how to enable remote switched port analyzer (RSPAN) across a switch.
(VIDEO) VIEW ABSTRACT | GO TO

Security considerations for SMBs by GFI Software Ltd.
June 2009 - (Free Research) More than ever, SMBs need to focus on security as part of their IT infrastructure. Implementing the latest security tools and providing ongoing, end-user education will minimize risks and allow companies to focus more on growing their business rather than repairing it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Culture Change Considerations Due to Unified Communications by Hewlett-Packard Company
December 2008 - (Free Research) This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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