Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.

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WAN/ LAN Solutions | Network Management | Contact Center Management | Customer Service (General) | Networks | Data Center Management | Content Delivery Networks/ Web Application Acceleration | Application Management and Maintenance | Availability, Performance and Problem Management | Interactive Voice Response (IVR/ CTI)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leverage Your Network with WAN Optimization Resource Center by Blue Coat August 2008 - (Free Research) In this Resource Center learn about the benefits of Wide Areas Network (WAN) optimization. It will explore how WAN works, which applications are the best fit for it, and how to integrate it with security and network management. (WHITE PAPER) GO TO WHITE PAPER

E-Guide: Leverage your network with WAN optimization by Blue Coat July 2008 - (Free Research) In this Expert Lesson learn about the benefits of WAN optimization. It will explore, how it works, which applications are the best fit, and how to integrate it with security and network management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Top 5 Myths on WAN Optimization by Blue Coat July 2008 - (Free Research) A misunderstanding of the problem within your network can lead to unneeded and costly IT investments, not to mention downtime, data loss, and resource waste. This paper examines five common WAN misperceptions and how to better address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Webinar: The WAN Optimization Landscape for Disaster Recovery by Silver Peak January 2008 - (Free Research) As more companies look to WAN optimization as a strategic enabler for disaster recovery initiatives, it becomes important to understand how the different technologies can be deployed to together to maximize performance with seamless effort. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

Application Performance Brief: Oracle Applications by Blue Coat March 2008 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization Solutions by Hewlett-Packard Company June 2008 - (Free Research) Today's typical WAN causes data transfer to be difficult and not seamless. Read about how WAN Optimization can help mitigate the effects of high-latency links as well as increase effective throughput. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Successful Data Replication across the WAN by Silver Peak January 2008 - (Free Research) Replication involves a high volume of sustained traffic which is highly susceptible to lost and out-of-order packets. This paper shows how to configure WAN optimization devices to address these unique issues with maximum results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize your Network for Better Business Outcomes by Hewlett-Packard Company July 2008 - (Free Research) This webcast examines ways you can reduce infrastructure cost, mitigate the effects of high-latency links, deliver leading edge application acceleration to mobile workers, and speed up backup procedures associated with disaster recovery. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Deploying WAN Optimization in a DR Environment WC by Silver Peak April 2008 - (Free Research) Replication involves a high volume of sustained traffic which is highly susceptible to lost and out-of-order packets. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing WAN Performance for the Global Enterprise by Intel Corporation. January 2008 - (Free Research) WAN performance is critical to enterprise business around the globe. Read this white paper to learn the latest WAN optimization technologies, market products available for optimizations and analyst recommended WAN best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Thriving in an Economic Downturn by Avaya, Inc August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keys to Microsoft Application Acceleration: Advances in Delivery Systems by Citrix September 2008 - (Free Research) Read this paper to learn how you can ensure significantly faster access to the Microsoft applications your users depend on. Download this complimentary guide to discover how an integrated advanced delivery solution can help you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG: Disk-based Backup With Data De-duplication by ExaGrid Systems, Inc. April 2008 - (Free Research) This report presents the results of ESG Lab’s hands-on testing of the ExaGrid backup to disk solution with a focus on ease of deployment, performance, disk capacity optimization, WAN-efficient remote replication and scalability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Optimize your Network for Better Business Outcomes by Hewlett-Packard Company July 2008 - (Free Research) This podcast examines ways you can reduce infrastructure cost, mitigate the effects of high-latency links, deliver leading edge application acceleration to mobile workers, and speed up backup procedures associated with disaster recovery. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The network manager's guide to application delivery and optimization by Blue Coat July 2008 - (Free Research) In this video, expert Robin Layland discusses why applications delivery is so critical, how traffic can be optimized on the WAN, and how security and virtualization affect the performance of applications on the network. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Mazu Profiler for Data Center Consolidation/Migration by Mazu Networks. The Mazu Profiler provides users the ability to effectively manage change in their IT infrastructures. As a result, customers are able to ensure the availability, performance, and security of business services. Read this paper to learn more about it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya, Inc September 2008 - (Free Research) Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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