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Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice by Nuance February 25, 2009 - (Free Research) Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™ by Nuance February 25, 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Ensuring Successful Voice Over IP Deployment by CA October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Managing voice and video on your network by CA November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

ROI with Proactive Network and Voice Management by CA October 2008 - (Free Research) In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready for VoIP? by Blue Coat December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Managing VoIP Quality by CA November 2008 - (Free Research) This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Planning, Deploying and Managing Enterprise VoIP by CA April 2008 - (Free Research) The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP. The discussion includes a high level description of a proven methodology for deploying VoIP and other demanding applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice by Nuance February 2009 - (Free Research) Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Qos: What Is It? Why Do We Need It? by Global Knowledge December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Pocket Guide by ShoreTel May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. (EGUIDE) VIEW ABSTRACT | GO TO

Network and Voice Management for Evolving Business Environments by CA April 2008 - (Free Research) The network management market has grown quickly as IT has become the ubiquitous tool for driving business innovation, and as demands for improved service performance and reduced downtime have escalated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Siemens Enterprise Communications by CA October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA. (CASE STUDY) GO TO CASE STUDY

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Key to Optimizing VoIP Deployments by Blue Coat December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible. (DATA SHEET) VIEW ABSTRACT | GO TO

Cisco Catalyst 6500: Building IPv6-Ready Campus Networks by Cisco Systems, Inc. May 2009 - (Free Research) The Internet has grown so rapidly that the IPv4 standard can no longer support the number of users and functions. Features such as Network Address Translation (NAT) can help overcome address-space limitations, but they also make bidirectional communication for primary triple-play (data, voice, and video) applications more challenging. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InComparison Network and Voice Management Software paper by Bloor Research by CA June 2008 - (Free Research) At least 60% of all network problems can be directly traced to implementing changes. In this white paper learn about strategy and solutions while implementing new technologies and maintaining live 24/7 operation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice, Video and Data Convergence: A best-practice approach for transitioning your network infrastructure by Blue Coat December 2008 - (Free Research) Enterprises everywhere want to quickly prepare their IT infrastructure to take full advantage of convergence. Is your company one of them? If so, you need a strategy that helps you quickly achieve benefits, with minimal investment and impact to your business processes. This white paper is a great place to start. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Connecting and leveraging VoIP islands by Orange Business Services May 2009 - (Free Research) VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network. (EGUIDE) VIEW ABSTRACT | GO TO

CA Network & Voice Management Gap Assessment by CA August 2008 - (Free Research) This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure. (ASSESSMENT TOOL) GO TO

How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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